Charger will not stay connected to device

[Phil8776]

The charger will not remain connected to the Inspire. With didn’t they make it with a clip like they did for the Alta?  Can I buy once with a clip?

[DavideFitbit]

Hello @Phil8776, welcome back to the Community forums. Sorry for the late reply. 

Thank you for the information provided regarding the charger that will not remain connected to the Inspire. 

Could you please provide a few extra details? Is the charger damage. or is there anything out of place on the charger that is preventing the Inspire to be recharged? 

If this is related to the battery, please make sure that you've followed the steps provided in this article to properly charge the battery. In regards to your question about purchasing a new charger, unfortunately there's only a specific charger model that you can use to recharge your device, so it wouldn't be possible to buy a different kind. 

Please keep me posted.

[Phil8776]

As an older individual, I get frustrated with always having to figure out something new. And in this cause, half the time the charger will not stay connected. There was nothing wrong with style or operation of the Alta Fitbit. But no, I cannot buy a new one to replace the one lost, I must buy a new model. Thanks. 

Moderator edit: word choice 

[DavideFitbit]

Hello @Phil8776, thank you for all the feedback that you've provided so far about the charger that will not stay connected to device. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[dontbesorry80]

@DavideFitbit 

I have exactly the same problem. The magnet doesn't seem strong enough. The fitbit Alta HR always seems to move slightly and then stop charging. Am I doing something wrong? Is there a new charging cable available, the other ones I had, all had a clip which would keep it on..

We have ended up keeping this in a drawer because we can never charge it. Very dissapointed. 😞

[DavideFitbit]

Hi, welcome to the Community forums, @dontbesorry80. 

Thank you for sharing that you've been having the same inconvenience to charge your device. 

If you already tried all the steps mentioned here earlier and you continue to experience the same inconvenience, I do recommend that you contact the Customer Support team for further assistance with this so they can let you know how to proceed, since it shouldn't be a difficult process to recharge the device. Click here to get connected. 

Have a great day.