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Charging cord broken. Showing error message “Check charger. Battery not charging”

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‎01-06-2021 15:42

‎01-06-2021 15:42

Whenever I plug in my device, I get the message “Check charger. Battery not charging.”

 

I’ve already:

  • Cleaned the contacts on both the charger and device.
  • Tried multiple USB ports. Other devices can charge using the same port.
  • Restarted the device.

Occasionally if I juggle things around enough it starts charging for a second before disconnecting again.


I assume there’s something wrong with the charging cord at this point but I don’t know how to address the issue.

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3 REPLIES 3

‎01-06-2021 16:15

‎01-06-2021 16:15

Hi @durnurd  you still under warranty?

Stepping in the U.S.A. since September 2013. Android 14

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‎01-06-2021 16:39

In response to Odyssey13

‎01-06-2021 16:39

I believe so. I got it this past June.

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‎01-06-2021 16:57

In response to durnurd

‎01-06-2021 16:57

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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