Chipping on the sides where the band attaches

[MikiG7]

I received my inspire hr in January as a gift and I love it. Unfortunately, the aces where the band attaches has chipped away and I can no longer wear it as the band has no place to attach anymore. Does the warranty cover this?

[Odyssey13]

Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

[Ird]

I have the same issue and fitbit sent me a band. They have the worst customer service. I sent pictures and explained. I cannot find my order number to file a claim. This should not be so frustrating and difficult. I dont have the email. How do I find my order number to file a claim? Ive looked everywhere. All I have is my bank statement showing the purchase from fitbit in July.

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MikiG7]

My fitbit was a gift so I hit a wall there too. I had to call and call.
Emailing didn't get me anywhere. When I talked to a real person, I was able
to get the replacement