help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cleaned and reset my inspire HR, heart rate still not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2020 02:17

‎01-25-2020 02:17

I haven't been able to get my heart rate working. It's always very high and sometimes up to 130. I cleaned it with rubbing alcohol, reset the device, and tried various parts of my arm and different tightness. Am I missing something?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-26-2020 09:32 - last edited on ‎09-10-2024 11:29 by Fitbit Moderator

‎01-26-2020 09:32 - last edited on ‎09-10-2024 11:29 by Fitbit Moderator

@mk04m Welcome! It's nice to have you on board!

Let me help you with your heart rate reading on your Inspire HR and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-29-2020 02:55

In response to AlvaroFitbit

‎01-29-2020 02:55

Hi ☺️
Would it be possible to include some steps in the forum as I also have this issue, have reset etc and still can’t get heart rate readings that are in the region of what my heart rate actually is.

Thanks! 

Best Answer
0 Votes