Clip is NOT a secure way of carrying a Inspire HR

[ErikMil]

I got a Inspire HR as a christmas gift incl. a FitBit original belt clip. Since I wanted to wear mechanical watches more, this was the ideal combination for me. I could wear it in the clip when I don't sleep or work out.

But unfortunately after visiting a museum I realized at home that the Inspire HR was not in the clip anymore but popped out, most likely at he museum. Calling them resulted in no result. Well, it is a small device after all.

Chatting with customer service was massively disappointing. Telling them that the design of the original Inspire HR belt clip was not secure did not interest them at all. And since I could not return the Inspire HR (since it was lost while wearing it as intended by FitBit) there was not replacement.

So in short, I wore a FitBit bought Inspire HR with a FitBit bought original Inspire HR belt clip, wore it as intended by FitBit, lost the Inspire HR as a result and had to buy a new one.

I had a similar incident in 2014 with a FitBit one where I wrote an email that the clip has a design flaw. But realized that I wore the clip incorrectly. I told them so and did not expect any replacement since it was my fault after all. $ days later I had a new One sent to me by FitBit at no cost. A stunning move at that time.

But I think the company changed ... and with it their customer service.

Please rethink the design of the clip. There are aftermarket clips available that seem to be more secure since the lower lip of the clip goes higher over the Inspire HR. Maybe getting inspired by those designs would help for the next iteration.

Cheers,

Erik

[Odyssey13]

Hi @ErikMil  the clip is for the Fitbit Inspire. The Inspire HR doesn't fit in the clip and the clip was not intended for use with that style. This information is in the Fitbit Store, which I've added to the post. The company still has great customer service and products. Over the years, I've seen people come on the forums and tell their stories of how support has helped them. Unfortunately for you, whoever purchased the clip made the mistake, not Fitbit. Sorry this happened to you.

[ErikMil]

I recommend making the website description fail safe in writing it is NOT for the Inspire HR since a customer can and obviously did misunderstand this as being the Inspire family (which is what happened since you can go from the HR website to accessories and buy the clip).