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Condensation in HR monitor

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‎10-12-2020 09:56

‎10-12-2020 09:56

I noticed water condensation in the sensor. My fitbit hasn't been responsive in a couple days after trying to charge.  The fitbit is only a couple months old and I have only showered  with this. The product is supposed to be able to withstand swimming? 

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‎10-12-2020 10:40

‎10-12-2020 10:40

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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