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Connecting Samsung to Fitbit

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‎06-30-2019 03:31

‎06-30-2019 03:31

During the paring process with my Samsung and Fitbit the Fitbit was disconnected from the changer and now won’t reconnect, have tried deleting app and reinstalling 

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Accepted Solutions

‎07-01-2019 12:27 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

‎07-01-2019 12:27 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

@Laurabullock Welcome! It's great to see you around! 

Let me help you with your Fitbit device not syncing. Is your device charging? If it is only not syncing then please try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎07-01-2019 12:27 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

‎07-01-2019 12:27 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

@Laurabullock Welcome! It's great to see you around! 

Let me help you with your Fitbit device not syncing. Is your device charging? If it is only not syncing then please try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes