Data not showing on the Fitbit app anymore

[Curlyone]

Data not showing in app properly when synced. I cannot view steps from previous days and hourly activity is not showing on home screen. I have tried all the usual steps suggested closing app, Bluetooth reset, shutting down phone, logging out of app, reinstalling app but nothing works.  This has just happened for no reason and has been like this for a couple of weeks now. Help this is just so frustrating and annoying and I can’t seem to get any help from the service team thinking maybe need to switch to a different provider as I keep having these silly issues and have been a member for 9 years! 😬

Moderator Edit: Clarified subject

[Curlyone]

Hi Marre

is there any update on this fix yet???? It has been months now since this has been happening and nothing has changed to say the least it’s getting a lot more frustrating for us users!  PLEASE FIX THE FAULT 😊

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What’s happening with a fit for this issue??? This is getting ridiculous 🙄

[Hobbes2150]

My steps haven't shown in the app for a while now either. They still track to Evidation, though. Any progress?

[Curlyone]

I haven’t heard anything from Fitbit they seem to not care about their customers 🙄. I did however delete the app and reinstalled it again and this time it seemed to have worked ok for now anyway… 😊

[MrsFur]

I’ve been having the same problem, can’t see any previous day stats on anything in my app. This has been super annoying as I track my sleep and heart rate my health. I’ve had to use other apps as this has been going on since Google took over. Latest update I did on June 28th, still no improvement at all. How do I get a refund on my Fitbit?? 🙈 

[FourScoops]

I’ve been having the same issue with my Inspire 3. Read some recent reviews and tried the troubleshooting steps the Fitbit responder suggested, to no avail. I even check regularly for software updates (and just did the most recent one a few mins ago). Incredibly frustrating. I hope someone from Fitbit responds soon. 

[Curlyone]

I wouldn’t hold my breath it’s been around 4 months now and no one has bothered to get back to anyone with a solution 🙄 I kept trying to delete app and reinstall which surprisingly worked but didn’t work the first few times so maybe keep giving that a go… 😊

[MrsFur]

After trying all sorts, I deleted the app from my phone. I reinstalled it the next day. Logged in and my steps are tracking and I can view the history of all the elements. WTA. After months of not having this feature anymore I can’t believe it’s all now there. So it’s been 3 weeks and so far I can still see my history, this is all very weird isn’t it?!? I’m waiting for it to disappear again but so far so good. 
Why couldn’t Fitbit just reply to this post and tell us to try this 🤦🏽‍:female_sign:🤦🏽‍:female_sign: Seriously!! 
I hope this helps others, Curlyone I’m sorry to hear you have to keep on deleting and reinstalling. That’s a real pain 🤦🏽‍:female_sign:

[FourScoops]

Thanks for the tip. I deleted and reinstalled the app and it has worked (for today haha). Hopefully, no further issues. Good luck! Same to you MrsFur. 

[79volvo]

Same here for several months - everything counted on my One but first lost floors in the app, then sleep, now nothing shows.  Did same troubleshooting, no improvement.  Very disappointing and the issue seems prevalent since the acquisition by Google.  Seems like a plan.  General opinion indicates time to switch, and there are so many less expensive options on Amazon.

[RoniBez]

Can you please provide an update? Thank you. 

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So glad it worked for you! 🙂  Thanks for this...I've done this a couple times as well.  Unfortunately, it didn't work for me.  

[Curlyone]

Yeah I think it’s time to also move to another provider too am sick of Fitbit going wrong all the time 🙄

[jmurr]

Hi - just wanted to chime in that deleting the app and reinstalling a few
months ago also worked for me (for the most part, just a couple things
don't show that I don't really care about too much). I was nervous about
deleting (didn't want to risk losing 10 years of data!) but thanks to all
the responses on here, I felt confident it might work and I was kind of at
the end of my rope with this too. So far I haven't had any additional
issues for a few months now.

[Sonya80]

Any update when the issues will be fixed I’m still experiencing these problems 

[Hobbes2150]

I ended up deleting and reinstalling the app like some people have said, and that worked for me.

[Curlyone]

Nice one. That seems to have worked for most people. They still haven’t come back to me and it’s been months… I have given up now on my Fitbit am going to get something else as I am just fed up with these issues occurring all the time and they never seem to be able to fix them. Wait until daylight savings kicks in again and your app stops working properly AGAIN!! 🙄😂😂

[honda23]

I tried all the suggestions from Fitbit/Google as well as what has been posted here. Unfortunately, deleting and re-installing the app did not work for me. 

[Dori913]

When I click to delete app, it warns that all data will be lost. Yet everyone is saying it won't. I'm nervous to delete..LOL! Does history data remain??

[Collie20]

Sadly that didn't work for me 

[Dori913]

Hi Collie! Did you delete the app and it still didn’t work or did you delete and it worked but deleted your history?

[Collie20]

Deleted and reinstalled app, still not working. The data was still there