help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data wrong or disappearing - inspire hr

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2024 02:48

‎10-07-2024 02:48

My fitbit inspire HR is doing all sorts of strange things:

My previous month's exercise has completely disappeared,

It stops logging a workout halfway through even when the tracker is still active,

Steps, calories and active minutes previously synced disappeared before my eyes.

I have tried quitting the app, uninstalling the app, repairing the device, restarting my phone and still the data is wrong or missing. How can I accurately track anything when I can't trust the device!

Best Answer
Labels:
1 REPLY 1

‎10-07-2024 06:46

‎10-07-2024 06:46

This just started for me too. The only display I have on device is the clock. I can’t swipe up to notifications or access settings.  Just the button click to battery levels. It logs everything on the app but if I look at previous data it won’t show. But it will reappear at times. 

I’ve wondered if the device is now outdated for the app to work properly. This all started when I updated the app. 

I’ve gone through the steps you have. I’ve tried to ‘force shut off’/ turn off the device but it won’t work with the steps given.

My next step is to drain the battery and see if it resets/ recalibrates itself. 

 

Best Answer
0 Votes