Dead Inspire HR

[Kelli68]

Hi,

Where do I start. I bought it March 2019 and its dead now. For the last week, the display would stay after checking the time and not turn off. It would blink and turn right back on. It killed the battery very quickly. I had to charge it everyday instead of once a week. Last night, it died within 2 hours of being off the charger. It hasn't had an os update in a year and when I check it last, it said it was up to date. I was told the life on this is 2 years, its dead after 15 months. 

That is the biggest issue I have right now and it seems it may need to be replaced by Fitbit. 

Peace!

[DavideFitbit]

Hello @Kelli68, welcome to the Fitbit Community forums. 

Thank you for sharing all this information about the trouble you've been having with the Inspire HR that not holding a charge for too long or the display that is not turning back on. 

Before considering other options, please make sure that you've followed the steps provided in this article to extend battery life. In addition, try to perform a restart following the steps listed here, this has been useful for other users experiencing the same inconvenience. 

Please keep me posted on the outcome. 

[Kelli68]

Hi,

The battery dies because the display won't turn off. I've restarted it several times and even allowed the battery to die before recharging it again. The display just stays on. 

Its frustrating. 

Peace.

[DavideFitbit]

Hello @Kelli68, thank you for your reply and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.