Device stopped scrolling, all I can see now is the time

[KristinKL]

It worked yesterday, I just synced around 330PM today after trying for over an hour, but I am unable to scroll on my device or see anything but the time. I think I accepted a new firmware version today but it went past so fast, I can't tell what it was. Has anyone else seen or experienced this after accepting a new version? It feels unreliable...

[SilviaFitbit · Accepted solution]

@KristinKL It's nice to see you on the Community. Thanks for the details mentioned. 

It's pretty weird that after you updated your Inspire HR, it stopped scrolling. 

I would like you to restart your tracker and then double check that you have the latest firmware version which is 1.63.18. 

I'll be around if you have any additional questions. 

[KristinKL]

It's working again, thanks for reaching out!

[Product-user]

Plug it in and hold the button for about ten seconds.

[SilviaFitbit]

@KristinKL Thanks for getting back. I'm glad to hear that it's working for you now. 

@Product-user Welcome to the Community. Thanks for your advice. 😀

I'll be around if you have any additional questions. 

[Gift1]

I have the same issue - I took the update 2 days ago (version 3.18) and since my Fitbit stopped scrolling and can see the time. I have restarted and charged it so often - it’s becoming annoying

[SilviaFitbit]

@Gift1 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the troubleshooting tried and the details mentioned. I've shared your post with our Support team and they've mentioned you were able to contact them. 

I'll be around if you have any additional questions.