Did not receive my weekly report

[Coffeybean]

I had been receiving my Weekly Status Report in my email every Tuesday morning like clockwork.

For the last two weeks, I have searched my email, Spam and Trash folders and there is not status report to be found.  Anyone else having this issue?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Coffeybean. Welcome to the Community Forums. Thanks for already checking your settings and junk folders.

In addition to the steps you've done so far, please try the following:

1. Go to https://www.fitbit.com/user/profile/notifications 
2. Find Weekly Summary, and make sure email is selected.
3. If it's already selected, please un-check it and then save the changes. 
4. After the changes are saved, please check once again the Weekly Summary option and save again. 
5. Make sure the setting remains On. 

What you can do for the moment to see your stats is:

1. Signing in to your dashboard.
2. Clicking Log.
3. Selecting Activities.
4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.