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Display not turning on - Heart rate sensors blinking

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‎07-19-2020 06:31 - last edited on ‎07-19-2020 19:13 by Fitbit Moderator

‎07-19-2020 06:31 - last edited on ‎07-19-2020 19:13 by Fitbit Moderator

I've had my Inspire HR for about two months. A couple of days ago I could not navigate the screen.  None of the swipes would work, so I put it on the charger and was able to reset.  Later that week the screen would not come on and I noticed this solid green light.  I was able to reset again by placing it on the charger and holding the button for about 5 seconds or so.  The device vibrated and had a smiley face.  My Fitbit finally turned back on and I was able to swipe through the screens again, but the constant solid green light was still there. Later that day I noticed my screen was black again.   I put it on the charger all day and this morning I took it off the charger and the screen is still black with the solid green light on the back.  I tried to reset it again, but nothing is working.  Please help! 

 

Moderator Edit: Clarified subject

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‎07-19-2020 19:11

‎07-19-2020 19:11

Hi @JaeRene, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Because you're still experiencing difficulties with the display of your Inspire HR even after trying our restart process, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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