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Email summaries do not match my exercise

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‎02-11-2020 00:14

‎02-11-2020 00:14

My email summaries count several days as no steps even though my actual Fitbit shows all my steps - anyone know how to fix this?

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‎02-12-2020 06:53

‎02-12-2020 06:53

@PS92 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your weekly reports. The issue you are seeing is caused when you don't sync your tracker at the time the report is made. Make sure you sync your tracker everyday specially on Sunday and early Monday so all your data is uploaded when the report is issued.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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