Exercise on device not counting toward daily goal on app?

[KDB324]

My old inspire HR broke after one month of light use so they sent me a new one today. I set my exercise on my device when I started, and stopped on the device when I stopped. The active minutes show up on my app but it won't add to my daily exercise goal. I've checked and everything is syncing, and my exercise today definitely hit my goal, it just apparently doesn't count unless I manually log it in the app which is redundant. I've restarted both the app and the phone.

[AlvaroFitbit]

@KDB324 Welcome! It's great to see you around!

Let me help you with your exercise not counting towards your daily activities tile. This is odd as activities tracked via the exercise app on the tracker should count for this tile. Could you share a screenshot of the logged activities and the daily activities tile? Try logging out from the app, restart your phone and log back in. Also try restarting your Inspire HR following these instructions.

Let me know how it goes.

[KDB324]

I didn't change anything but it started working again 2 days later, thanks! I didn't have the charger so i couldn't reset.

[KDB324]

Update: the issue is recurring on and off.