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Exercises not showing the correct heart rate data

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‎03-05-2020 13:36 - last edited on ‎03-06-2020 09:36 by Fitbit Moderator

‎03-05-2020 13:36 - last edited on ‎03-06-2020 09:36 by Fitbit Moderator

In the heart rate screen for today, it says I have spent 38 minutes in the fat burn zone, no minutes in the cardio zone and no minutes in the peak zone. However, it also says that I have spent an hour and seven minutes in an exercise zone. I’ve done my research and have come up dry as to why those numbers wouldn’t match each other, since there were zero minutes in the two upper zones. Anyone have an explanation?

 

 

Moderator edit: updated subject for clarity

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‎03-06-2020 09:35 - edited ‎11-06-2023 04:37

‎03-06-2020 09:35 - edited ‎11-06-2023 04:37

Hello there @napfem, welcome to the Community Forums. Thanks for the details provided about the issue you're experiencing with your data.

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. 

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

We're sorry for this inconvenience and we appreciate your patience. Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-06-2020 09:35 - edited ‎11-06-2023 04:37

‎03-06-2020 09:35 - edited ‎11-06-2023 04:37

Hello there @napfem, welcome to the Community Forums. Thanks for the details provided about the issue you're experiencing with your data.

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. 

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

We're sorry for this inconvenience and we appreciate your patience. Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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