help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Face scratched and no longer synching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2019 22:01

‎10-03-2019 22:01

I bought a new fitbit from amazon a couple of months ago and about 2 months ago it stopped syncing automatically with my phone. I now need to swipe to have the phone sync which not nearly as convenient. If that was not bad enough, I later scratch the face plate after i brushed up against the wall of a pool. I was surprised as it was a light brush but the screen couldn't handle it. 

 

Can this be fixed? IS this covered by warranty? I am frustrated to be having these issues given I just bought the unit.  Let me know if there is a solution or if I should just throw the watch out (it is hard to read with the scratches) and try a new brand.

 

Thx

Best Answer
Labels:
1 REPLY 1

‎10-04-2019 10:22

‎10-04-2019 10:22

Nice to see that you're digging into the Forums @NYCRunner, let me give you a warm welcome to our Community. 

 

Thanks for reporting the issues with your Fitbit Inspire HR. Sorry about the inconvenience with your Fitbit device. Thank you for the steps that you've tried to sync again. I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support.

 

I'll around in case that you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes