Feedback about Inspire HR - GPS not working

[charris451]

FYI Fitbit customers.  If your Fitbit Inspire HR GPS has stopped working from the wrist watch, your runs are a 10th of a mile off, won't auto recognize a run, and you have to open the Fitbit app to map a run via gps and also start a run on your wrist to obtain heart rate this is a known issue for months and maybe even a year according to Fitbit customer service reps.  Mine started doing this and it's less than a year old. I was told the warranty I spent money on isn't honored since it's a system issue.  Fitbit doesn't have a time frame when this issue will be fixed.  I tried every form of trouble shooting I found in the Fitbit community and nothing has worked for me.  So there you have it folks, Fitbit Inspire HR is having system issues and talking to a customer service rep won't help you out any. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @charris451, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[charris451]

Why would I contact customer support again when I have multiple times and get the most frustrating responses back? The point of the matter is Fitbit will not replace a product that's less than a year old and still under manufacturer warranty for this system issue. Not even offer an upgrade product that is currently working. That's what I'm trying to let the Fitbit community know so they don't get the same frustrating responses as me. Thanks.