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Feedback about Inspire HR long-term reliability

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‎07-20-2020 07:13 - last edited on ‎07-21-2020 15:59 by Fitbit Moderator

‎07-20-2020 07:13 - last edited on ‎07-21-2020 15:59 by Fitbit Moderator

My Inspire HR was given to me as a gift in March 2019 (so, just over a year ago).  For the first year, the battery lasted 5 days, and now it only lasts about 3.  The Fitbit no longer charges completely reliability.  I've tried cleaning the contacts. It's 50/50 chance whether it will start charging when I connect it to the charger.  Also, it will randomly stop charging.  I'm looking to purchase another device, but I am not sure I want another Inspire HR or any Fitbit product.  What are others' experiences on long-term reliability of specific, currently-available Fitbit devices?

 

The Inspire HR does everything I want, with a decent profile, but I can't replace my tracking device every year.  It's not only because of the cost; it's also not sustainable.  The new, "throwaway technology" culture is so wasteful.  I'd pay double for a quality product, backed by a quality company, that will last and is fixable.  If there is such a Fitbit product, I'd be delighted... (I know this is a Fitbit forum...I'll be crowdsourcing this info from a number of places.)

 

Moderator Edit: Clarified subject

Moderator Word choice - Promoting 

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2 REPLIES 2

‎07-21-2020 15:54

‎07-21-2020 15:54

Hi @sovrappensiero, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

  

Let me know if you have any additional questions, I'll be around.

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‎01-14-2023 15:57

In response to RicardoFitbit

‎01-14-2023 15:57

I hope something is done about this and soon! It is 2023 and nothing has been done, I had a similar issue with my Inspire HR and now I'm stuck. Deciding on purchasing another fitbit or going to another company all together. 

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