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Feedback about Inspire HR replacement options

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‎11-16-2020 15:23 - last edited on ‎11-17-2020 16:19 by Fitbit Moderator

‎11-16-2020 15:23 - last edited on ‎11-17-2020 16:19 by Fitbit Moderator

I've had the Inspire HR since early 2020 and it died with the recent update. I was offered a replacement or discounted upgrade, but NOT informed that the Inspire 2 was coming soon. I didn't want something as large as the Charge, or ac watch, so I took the replacement and have avoided the updates. 

 

Today, I got the ad to upgrade to the Inspire 2, but not even a tiny discount! Since it barely has any additional features, what's the point? Can't Fitbit just make the Inspire HR work correctly with it's updates?

 

Moderator Edit: Clarified subject

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‎11-17-2020 16:16 - last edited on ‎08-22-2025 16:09 by Fitbit Moderator

‎11-17-2020 16:16 - last edited on ‎08-22-2025 16:09 by Fitbit Moderator

Hi @beccahester, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

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‎11-18-2020 05:56

In response to RicardoFitbit

‎11-18-2020 05:56

Hi 

 I just bought a inspire HR and the package delivered yesterday. But till now I'm not able to on the device... I can see only the smiley symbol on the screen when it is powered on. Tried connecting with the app, tapping the screen, long press on the side button but there is no response... Is there any fault with my fitbit please guide me .

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