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Feedback about Inspire wristbands

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‎05-05-2020 16:23 - last edited on ‎05-10-2020 16:31 by Fitbit Moderator

‎05-05-2020 16:23 - last edited on ‎05-10-2020 16:31 by Fitbit Moderator

Bought my Inspire last week because my Flex2 died and evidently no more for sale.

the small band on the Inspire would not hook. My wrist is 6” which is the correct size. The large band was working and now today it will not hook no matter what I try. I ordered a new band with a buckle which was actually how it was shown in the beginning advert. Waiting on the new band, NOT HAPPY at all. Loved my old fitbit. This will probably be the last one I will purchase. Carrying it in my pocket for now. Anyone else have this issue? Obviously the post on the band is too short.

 

Moderator edit: Subject for clarity 

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‎05-10-2020 16:30

‎05-10-2020 16:30

Hi @tgartist, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with the wristband of your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Our Support team informed me that you already contacted them to resolve this issue, therefore, I recommend you to contact them back if you require further assistance or if you have any additional questions.

 

I'll be here if you need anything else.

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