Female Health Tracker - thinks it’s 1988

[Elizakate]

The calendar on my female health tracker thinks it’s 1988 - my birth year - and I can’t seem to edit any entries.

I’ve tried uninstalling the app. 

[MakMak]

Hi, @Elizakate! That's really bizarre. I just checked mine and it is fine. Two suggestions. First, log in to the web interface and check if you've got the same issue on there. Second, I would recommend you actually clear your data and cache for the app and see if that resolves the issue.

[Elizakate]

Thanks for your response. 

I have logged onto the browser dashboard and there is no tile at all for the Female Health tracker. I can't work out how to clear cache for the app (iPhone) check app settings and also app manager settings on the phone and there doesn't seem to be an option. 

I tried the option to log out of all devices on the web dashboard, Uninstalled and reinstalled again.

Still the same Oct 1988...

Bizarre

[Elizakate]

Not sure why I didn't try this earlier. But essentially I can scroll from 1988 to todays date and the tracking is there as expected. But if I come out of the tracker and go back into it it's reset back to 88....

[Andge]

Hi mine is the same! Did you manage to resolve the issue? I’ve logged for today’s date but the calendar shows 2008?? If I scroll forward can see what I’ve logged for today but if I come out of the app it reverts back to 2008? Very frustrating!

[Elizakate]

Sadly no! No fix, and no response from app support either...

[Rose13gal]

Mine is in 1981 and won’t change 👎🏻

[Elizakate]

😞 Hopefully more people will comment with the issue and they’ll take a look!

[Andge]

No not resolved! I’ve logged in and out several times on the app and on the website. They only thing I’ve not tried is on a desktop but not sure I can be bothered 😂 Let me know if you have any luck. Happy stepping 😉

[Rose13gal]

I did get a response from Fitbit about this issue saying that they are aware of this ongoing problem and working on a fix  for it and to watch for updates to the app. 

[Andge]

Oh that’s good! I’m really to this. How do you contact Fitbit?

Thank you for the update.

Andge

Sent from my iPhone

[Rose13gal]

I contacted them through the contact us link you can email or call o emailed and I also did a live chat.

[Mushypea76]

Yes. Mine thinks it’s 1976. I’ve tried everything to reset it, but nothing works. 

[Mushypea76]

I can see it’s been going on since January (from other people’s comments). Strange how it’s still not resolved. 

[Andge]

Yes it is a bit strange. I’m new to Fitbit so not sure how to report this type of thing.

Sent from my iPhone

[Andge]

Sorry just seen this post after saying I don’t know how to contact them 🤪
I will see what they say and keep you posted

Sent from my iPhone

[AmyMR]

Same! Mine is 1976!

[tanfoot]

Mine is doing this too - 1993 (the year I was born)!

[Elizakate]

Update from me: I’m on the correct year now but apparently I only have a menstrual cycle every 2 months… If only.

Anyone else with similar issue?

Used to really value this tracker but it’s absolutely pointless these days.