Firmware 1.63.12 then 1.63.18 then 1.84.5 ????

[fluxwife]

Hiya, My fitbit is currently using firmware version 1.63.12. From reading previous posts it is explained that 1.63.x are the same firmware. I have had issues with the fitbit just stopping counting steps. Soft reset sorts the issue but then once a day it happens again.So basically I need to do a soft reset once a day or the fitbit will not count steps. So I am hoping that firmware update will sort the issue... according to here https://help.fitbit.com/articles/en_US/Help_article/1372
latest firmware is 1.84.5 which defo now looks like a new update. However the fitbit just shows that I am already at the latest firmware. There is no way to check for update on either IOS or android , look slike you just have to wait until it shows up as available. so I went to the bother of installing the fitbit app on windows 10. Thankfully , under help there is a "check for update option", but it says I am already at the latest firmware ???? So My question is, how do I get firmware 1.84.5 onto the fitbit which will hopefully fix the issue ?

[Julia_G]

Hi, @fluxwife do you have the Inspire or the Inspire HR?  The firmware numbers are different.

Ot sounds like you are on the correct firmware for the Inspire (non HR cersion).

[fluxwife]

Hiya, I have an inspire HR.

and the help link says Version 1.84.5 (Inspire HR only)

But I can't get the update !