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Firmware update bricked my Inspire HR

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‎01-18-2020 12:02 - last edited on ‎01-21-2020 07:08 by Fitbit Moderator

‎01-18-2020 12:02 - last edited on ‎01-21-2020 07:08 by Fitbit Moderator

Just got the Inspire HR in. It tried updating firmware and failed installation. I clicked the try again button. Nothing. Tried reset instructions. Nothing not even smiley face. I even tried cleaning the contacts and holding the watch to the charger to make sure the crappy magnet wasn't keeping the contacts from making contact. About to box this thing up and send it back to Amazon.

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 07:12 - last edited on ‎01-21-2025 07:51 by Fitbit Moderator

‎01-21-2020 07:12 - last edited on ‎01-21-2025 07:51 by Fitbit Moderator

@MaddPhish Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Since the issue persist I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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