Fitbit Update: This issue has been resolved with the release of firmware version 1.57.19. For more information on the latest firmware release, check out this thread.
Hi everyone.
Our team is aware of an issue that is affecting customers using traditional Chinese or simplified Chinese when they attempt to update their firmware to version 1.57.15. These customers will see a blank screen after completing the firmware update.
If this has happened to you, I recommend changing your location to the United States or the United Kingdom and attempt to update your Inspire or Inspire HR again. To change your location simply tap on the 'Advanced Settings' tab in your account settings. Then you can change your location back to your original settings.
Our team is currently working on a fix for this. If you have any questions, feel free to let me know.
大家好。
我们的团队已经意识到使用繁体中文和简体中文固件的用户在尝试更新固件版本到1.57.15时会遇到问题。这些用户在完成固件更新之后将会看到空白屏幕。
如果您遇到了这种情况，我们建议您更改账户位置到美国或英国，然后再次尝试更新Inspire或Inspire HR固件。要更改账户位置，请进入“账户”界面，选择“高级设置”，点击“位置”，关闭“自动”，在下拉列表中选择相应的国家即可。在更新固件之后，您可以将账户位置更改回原始设置。
我们的团队正在努力修复此问题。如果您有任何疑问，请随时联系我们。
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