Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fit Bit shows step count is three to four times higher than it should be

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi! Twice this week, I've awakened with as many or more steps as I usually take in two days. One morning, I woke up with over 32,000 steps on my Fit Bit.

 

Last week a couple mornings I woke up with a ridiculous number of steps on the app (not as many as this week), but a normal amount (around 20-25 - I tend to get up once a night) on the Fit Bit. When I synced, the app corrected to show what was on the Fit Bit and it seemed to work normally. I have the app on an Android phone.

 

On Tuesday of this week (two days ago), the Fit Bit showed the extremely high number of steps when I woke up and syncing didn't fix it.

 

I restarted my Fit Bit. Yesterday it registered normally. 

 

This morning, I woke up with 49,000 steps showing on the app. The Fit Bit showed about 250 (I was up past midnight, so had more nigh steps than usual). When I synced, the Fit Bit changed to 49,000+ steps, so the Fit Bit somehow synced to the app rather than vice versa. 

 

I've restarted the Fit Bit again, and removed and reinstalled the app. I noticed a large number of changes in the app's display format. Might this issue be somehow connected to the app's recent updates?

Best Answer
0 Votes
0 REPLIES 0