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Fit Inspire not charging due to magnets?

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‎08-25-2021 02:32

‎08-25-2021 02:32

Hi all,

 

I have read some posts about the inspire Fitbit not charging due to magnets not connecting? It’s really weird. It was working a few days ago but today, it’s just not connecting up to the charger per normal. It’s like the magnets have been flipped and won’t let me to connect per the routine way. Does anyone have any advice? Can the magnets slip down to cause this issue? I am not happy as it’s only a new watch!

Many thanks. 

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3 REPLIES 3

‎08-25-2021 04:09 - last edited on ‎11-28-2024 07:22 by Fitbit Moderator

‎08-25-2021 04:09 - last edited on ‎11-28-2024 07:22 by Fitbit Moderator

@Tee_bone123 Welcome to the Fitbit Community.

Sorry to hear about this. The magnets on the charging cable should not affect the charging process. I suggest you try the suggestions in this help article to help your device charge (this includes cleaning the contact ports).

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-25-2021 12:01

In response to AlvaroFitbit

‎08-25-2021 12:01

I don't see replacement chargers for the Inspire HR on the website.  Do you still sell them?

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‎08-26-2021 10:55 - last edited on ‎11-28-2024 07:23 by Fitbit Moderator

In response to FitSara

‎08-26-2021 10:55 - last edited on ‎11-28-2024 07:23 by Fitbit Moderator

@FitSara Thanks for stopping by! 

I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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