help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fit Inspire not charging due to magnets?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2021 02:32

‎08-25-2021 02:32

Hi all,

 

I have read some posts about the inspire Fitbit not charging due to magnets not connecting? It’s really weird. It was working a few days ago but today, it’s just not connecting up to the charger per normal. It’s like the magnets have been flipped and won’t let me to connect per the routine way. Does anyone have any advice? Can the magnets slip down to cause this issue? I am not happy as it’s only a new watch!

Many thanks. 

Best Answer
Labels:
3 REPLIES 3

‎08-25-2021 04:09

‎08-25-2021 04:09

@Tee_bone123 Welcome to the Fitbit Community.

 

Sorry to hear about this. The magnets on the charging cable should not affect the charging process. I suggest you try the suggestions in this help article to help your device charge (this includes cleaning the contact ports).

 

Hope this helps.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-25-2021 12:01

In response to AlvaroFitbit

‎08-25-2021 12:01

I don't see replacement chargers for the Inspire HR on the website.  Do you still sell them?

Best Answer
0 Votes

‎08-26-2021 10:55

In response to FitSara

‎08-26-2021 10:55

@FitSara Thanks for stopping by! 

 

I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes