Fit bit Inspire HR screen not working

[Susanalta20]

I am verry disappointed in my fit bit inspire hr I had it for about a month before it stopped working screen goes completely black and when I try to restart it nothing happens I had to not use it for 4 months for it to start working again it finally worked for about 5 days and the same issue is happening again 😣

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Susanalta20 It's good that the community is growing! 

Let me help you with your Inspire HR screen not working and thank you for troubleshooting this issue. If the tracker is still syncing then please try changing the clock face besides trying the restart as you mentioned.

Let me know how it goes.

[Susanalta20]

Tracking is not syncing

[sharon.12]

i to have had this issue and i think in my case the bit that is touching my skin has got sweaty and a bit mucky. i have wiped it clean and kept pressing the side button it until it showed the screen.. the syncing from the fitbit to my phone plays up if i don't sync every day.

[Susanalta20]

It doesn’t come back from clicking I’ve tried multiple times and it’s
supposed to be water proof I don’t think sweating should ruin it.

[sharon.12]

i agree it should not make any difference, just letting you know my situation. i don't even trust to wear it in the shower. I believe your problem is more severe than mine.

[sharon.12]

i agree, sweating should not cause a problem, just letting you know my situation. i don't even trust to wear it in the shower.. your problem is obviously more severe than mine.