FitBit Inspire no longer showing walks and runs with times under Activities

[louisegold]

FitBit did not resolve my problem but my issue was cleared anyway. The FitBit app on my desktop computer no longer shows the time and duration of my walks and runs in Activities.  The last time ANYTHING was automatically recorded was January 3, 2022.  I manually recorded the run on January 11,2022.  And of course the yoga classes.

Please help.  I have exhausted the issue on the FitBit forums. The suggestions didn’t work for me (and for others).  What changed that my Fitbit no longer provides this useful information?  How can this be fixed?  I changed NOTHING and yet something happened on Jan 3rd.

See Below for all activities registered and when a walk was last automatically recorded.  I do NOT want to have to manually enter my walks and runs.  What's the FitBit for if it can't do that?

Jan 21, 8:10AM	Virtual Yoga	186	N/A	1:30:00	100 cals
Jan 19, 10:15AM	Virtual Yoga	247	N/A	1:30:00	100 cals
Jan 17, 6:10PM	Virtual Yoga	221	N/A	1:30:00	100 cals
Jan 16, 9:05AM	Virtual Yoga	140	N/A	1:30:00	100 cals
Jan 15, 9:10AM	Virtual Yoga	86	N/A	1:30:00	100 cals
Jan 12, 7:00PM	Virtual Yoga	111	N/A	1:30:00	100 cals
Jan 11, 6:45PM	Run	N/A	N/A	45:00	263 cals
Jan 10, 7:00PM	Virtual Yoga	160	N/A	1:30:00	100 cals
Jan 3, 3:45AM	Walk	10,100	3.99 miles	1:15:00	181 cals
Jan 2, 2:30PM	Walk	11,500	4.54 miles	1:20:00	222 cals

[JohnnyRow]

Am I correct in assuming that you are not willing to use the Exercise App, and insist on these activities being auto-recognized?

If not, see How do I track my workouts with my Fitbit device? 

[louisegold]

Hi Johnny,

Yes I want the activities to be automatically recorded.  I have been a Fitbit user since the original days and that's the function I like the most.  Otherwise, I could just record my exercises in an Excel worksheet..........

At the very least walks and runs should be automatically recorded and they were until it stopped on Jan 3rd.

[louisegold]

Hi Space Racer, any ideas on how to solve this issue?  FitBit just contacted me (auto-email) to ask if it is resolved, so THEY can show it solved on their end.  But I've not found a solution from any of the boards.