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Fitbit App main screen stats not updating

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‎10-09-2019 05:15

‎10-09-2019 05:15

My sleep information and weight updated this morning but the new information in not showing on the main Fitbit app screen.

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‎10-10-2019 09:36

‎10-10-2019 09:36

@NDC Welcome! Thanks for being part of our Community! 

 

Let me help you with your data not showing on your Fitbit app. Try logging out from the app, restart your phone and log back in. If the issue persist please share a screenshot of what you are seeing on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-13-2019 08:55

In response to AlvaroFitbit

‎10-13-2019 08:55

I tried this and it updated but the next day the same problem occurred.  I have no idea how to take a screen shot on my phone.

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‎10-13-2019 09:17

In response to NDC

‎10-13-2019 09:17

I haven't got the Inspire HR, but I was having a similar problem this morning.  The way I fixed it was to slide the slider across to "all day" et voila!

 

I'm a very new Fitbit user so it might not work for you, but that's what has worked for me this afternoon, so I hope it works for you too.

Amanda - a Fitbit Inspire user since 29th September 2019
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‎10-22-2019 06:39

In response to AmandaGeorge

‎10-22-2019 06:39

I tried this but it didn't help

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‎10-22-2019 11:48

In response to NDC

‎10-22-2019 11:48

In your account settings, maybe see if there's an option for how often it refreshes?  There's an option somewhere in the Inspire settings that you can choose for it to refresh in "real time" instead of a certain number of minutes or whatever... is that the same for the HR too?

Amanda - a Fitbit Inspire user since 29th September 2019
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