Fitbit App won't let me login, HELP!

[AngelikaN]

Spoiler

Hi everyone,

I'm having a frustrating issue with the Fitbit app. Every time I try to log in with my email address and password, I receive the message: "Error contacting Recaptcha. Please go back and try again."

I've tried the following troubleshooting steps:

1. Uninstalled and reinstalled the app twice.
2. Cleared the cache three times.
3. Checked my internet connection to ensure it’s stable.
4. Attempted to log in through the website, but the issue persists.

Has anyone else experienced this problem? I would really appreciate any advice or solutions you might have.

Thanks in advance!

Moderator edit: clarified subject.

[JuanFitbit]

@AngelikaN , A warm welcome to the Community! Thank you for your message and efforts. 

Did you noticed if this happened when you were connected to a wifi or mobile data?

Are you using a VPN, an AdBlocker or the Private DNS ? If so this could be an issue with the connection.  

Try logging in with the log in with Google button

Do you get the error message too?

[AngelikaN]

All sorted. Thank you.

[Savcaro]

Hi there,

Can you let me know how you managed to sort this as I am having the same issue. I can't seem to resolve this.

Manhy thanks in advance.

[AngelikaN]

Switch on mobile data and try to log in. Make sure you have a good signal as well.

[Savcaro]

That didn't work but I tried logging in again but this time I didn't use saved passwords from my phone and just typed it in and it worked. Hopefully this might help someone else with the same issue!

[JuanFitbit]

@AngelikaN Thank you for your messages and help. I'm glad that changing to mobile data helped. 

Wish you  a lot of fun while collecting steps. 

@Savcaro , A warm welcome to the Community! Thank you for your messages and efforts. 

Do you get an error message?

Are you using a VPN, an AdBlocker or the Private DNS ? If so this could be an issue with the connection.  

what happens when you try logging in with the log in with Google button

Do you get the error message too?