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Fitbit HR Inspire's battery has suddenly dropped tp a 24 hour charging cycle

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‎07-10-2020 16:31

‎07-10-2020 16:31

I bought my Fitbit HR inspire in Dec 2019, and since then, I'd been using it nonstop, and it had always stayed charged for 5-6 days. A few weeks ago, it started charging for only 1 day before the battery went flat. I had not changed ANY settings or added new notifications since Dec 2019 so it's strange that in June 2020, the battery starting acting up. The only thing that I did different was that I signed up for a free 3-month Premium account which ended in June. 

 

Please help! 🙏🏼 It really isn't sustainable to charge my Fitbit every single day. 

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3 REPLIES 3

‎07-10-2020 18:59

‎07-10-2020 18:59

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎07-11-2020 14:13

‎07-11-2020 14:13

Similar thing has happened to my Alta  HR.  The battery only stays charged for 2 hours now!  None of these devices have replaceable batteries, instead, if you're "lucky" they will offer you a discount to buy a different device that also has band and battery issues.  They do not deserve any more of my dollars.  Too bad they are not more reliable.  During my 2-battery operating window  yesterday it was counting every onion chop as a step!

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‎07-11-2020 14:17

In response to Odyssey13

‎07-11-2020 14:17

Don't bother with phone support.  Best thing is live chat.  You will wait awhile till your turn and then they are juggling a few chats at a time  (I actually got part of another person's chat regarding their dead lite model), but it has worked well for me, even without getting a favorable outcome (except a discount to models of "their" choosing, probably refurbished or on their way to obsolescence).

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