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Fitbit HR does not turn on - recently purchased

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‎05-31-2019 08:28

‎05-31-2019 08:28

Hi All,

 

I got just got fitbit HR may 40-50 days ago. I had it on the charger today and after taking it off, it just doesn't turn on. I've tried to reset it and it just does not display any screen, it doesn't show the charging screen when placing back on the charger, and shows no sign of life. I never showered or had any water constant so not sure whats going on...it just decided to die?? Is there a fix to this or what can I do?

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‎05-31-2019 22:45

‎05-31-2019 22:45

Hi @orthodude42 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-01-2019 20:58

‎06-01-2019 20:58

Welcome to the forums @orthodude42, I'm sorry to see that you're having trouble with the device not responding.  

 

Thank you for confirming that you already tried to restart and charging the device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Thank you @NellyG!  

 

Please keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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