Fitbit HR not charging or turning on.

[Mlrp90]

I tried to do all of the suggested steps in other posts but nothing is working. 

[Jrdubyakc]

@Mlrp90 What troubleshooting have you tried?

[Mlrp90 · Accepted solution]

I held the button for 5-10 seconds waited for a viberate. Cleaned my watch and charge prongs. 

I contacted fitbit and they sent me a new watch. It was a quick 5 minute chat. Verified it was me and what watch I had, where I purchased it, ect.

It arrived in the mail by puralator less than a week later.