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Fitbit Inspire 2 Wristband wont stay attached

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‎11-14-2022 06:15 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎11-14-2022 06:15 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

Bought my fitbit and got it delivered yesterday. Used it less than 24 hours and the band keeps flying off when I'm trying to box or run. I've tried both bands it came with and went to the help section to reattach it. it attaches fine but any force and it goes flying. I'm worried itll get damaged if I wear it while exercising from a fall.

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‎11-15-2022 06:22

‎11-15-2022 06:22

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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