11-14-2022
06:15
- last edited on
12-18-2022
21:01
by
MatthewFitbit
11-14-2022
06:15
- last edited on
12-18-2022
21:01
by
MatthewFitbit
Bought my fitbit and got it delivered yesterday. Used it less than 24 hours and the band keeps flying off when I'm trying to box or run. I've tried both bands it came with and went to the help section to reattach it. it attaches fine but any force and it goes flying. I'm worried itll get damaged if I wear it while exercising from a fall.
11-15-2022 06:22
11-15-2022 06:22
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options