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Fitbit Inspire 2 is not uploading to Everyone Active Fitness Planner

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‎05-03-2023 23:43 - last edited on ‎05-04-2023 10:47 by Fitbit Moderator

‎05-03-2023 23:43 - last edited on ‎05-04-2023 10:47 by Fitbit Moderator

I have an Inspire 2 and I have given my Fitbit account permission to share data with the Everyone Active Fitness Planner. This has been working fine until about a week ago when it stopped. 
I have revoke access and added it again and rebooted the device but nothing.  Any ideas?

I’ve reached out to EA but not heard back from them. 
Thanks in advance. 

 

Moderator edit: clarified subject.

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‎05-04-2023 09:46 - last edited on ‎10-15-2024 09:11 by Fitbit Moderator

‎05-04-2023 09:46 - last edited on ‎10-15-2024 09:11 by Fitbit Moderator

A warm welcome to the community forums @SueC22.

Thanks for letting us know about the inconvenience of uploading data to Everyone Active.

In this case, revoke access and added it again should fix the issue.

I'd invite you to wait until Everyone Active Fitness gets in contact with you. 

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‎05-04-2023 10:02

In response to ManuFitbit

‎05-04-2023 10:02

Thanks but I’ve already done that several times. 

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‎05-06-2023 09:11 - last edited on ‎10-15-2024 09:10 by Fitbit Moderator

In response to SueC22

‎05-06-2023 09:11 - last edited on ‎10-15-2024 09:10 by Fitbit Moderator

Hi @SueC22. It's good to see you around the community.

Thank you for trying to fix the inconvenience and the steps followed. 

I hope that Everyone Active Fitness will be in contact with you soon and you will be able to upload. After that, if you need further assistance please let me know. 

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