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Fitbit Inspire 2 stopped working after swimming

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‎07-12-2022 11:51 - last edited on ‎12-18-2022 22:17 by Fitbit Moderator

‎07-12-2022 11:51 - last edited on ‎12-18-2022 22:17 by Fitbit Moderator

My Fitbit charge 2 stopped working last night after I went swimming at the beach. I had no problem when I went swimming before or took baths. I used sunscreen before and it worked fine after also. 

It just has a black screen when it's not on the charger and when I plug it onto the charger the smiley face blinks on and of then goes to the main screen. It then blinks none stop and vibrates on and off non stop. I can't let it die because like I said it just shuts off and stays off. 

I also cannot reset the Fitbit because it won't allow me to do anything on it.

Someone help please! 

 

Moderator Edit: Clarified subject and format.

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1 REPLY 1

‎07-17-2022 19:06

‎07-17-2022 19:06

Hi there, @KRISTA.g. Welcome to the Community Forums. Thanks for sharing the details about this issue and trying to troubleshoot your Inspire 2 before reaching out.

 

In this case it's best to get in touch with our support team so they can investigate and provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

 

Hope this helps.

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