Fitbit Inspire 2 won't pair to my mobile

[Sglitterbabe]

My fibit Inspire 2 won't pair to my mobile..... Any ideas please x

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Sglitterbabe It's nice to have you on board!

Let me help you with your Inspire 2 not connecting with your phone. I suggest you clear the link between your phone and your tracker before retrying the setup by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Vikas_Gujaran]

@Sglitterbabe and Fitbit team. Even I was facing the same issue for past 2 months. I followed every steps mentioned on this and similar posts. But failed to pair my Inspire 2 to my phone. Today I  was doing some R&D on my Inspire 2 band and found a solution which worked for me.

1) Go to Settings on your inspire 2 band

2) Clear user data

Then try to set up device on you fit bit mobile app. Hopefully it should connect. Worked for me.

Hope this helps. Best of luck

[AlvaroFitbit]

@Vikas_Gujaran Welcome to the Fitbit Community!

Thank you for adding this suggestion as it may help other members. Hopefully @Sglitterbabe will let us know if this worked for them.

I'll be around.

[SunsetRunner]

I've tried this but it hasn't worked, even after getting a phone I tried and it's still not syncing.

Been months since it stopped working, any ideas?

I've tried all steps and think my only option is to get a new one unless it can be repaired. 

[JennyF406]

I am having the same issues. 

[I2seekhelp]

Thank you, Vikas. Worked like a charm. 

[lydsonjars]

This finally worked for me! Thank you