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Fitbit Inspire HR all of a sudden super glitchy with so many issues

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Why is this all of a sudden so glithchy? It seems this got glitchy as soon as FB announced the luxe editions. Is this a software issue? 

My calories no longer accurately transfer over from myfitnesspal. They are often doubled or tripled. I have followed all the protocols to fix this, but the problem remains. 

The calorie burn function is also not loading or wildly inaccurate. Some days it says I burned 1200 despite a busy/active day, and it seems data was just not recorded despite wearing.

The clock face I chose no longer shows up.

My sleep data is a day behind. I sync and sync, but the data is still missing. And once I open the sleep screen, I have to totally close to the app as it freezes on the screen. 

Sometimes it just won't sync. I have to try again later. 

 

Not sure if I want to upgrade given how unusable this is now. What is going on?

 

 

Moderator edit: format. 

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Thanks for getting back to us and for reporting the glitches your Inspire HR is presenting @HeidiinTN. I don´t think this is a software issue.

 

I understand how frustrating this could be and would recommend restarting your device: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

If you need additional help, contact Customer Support.

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