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Fitbit Inspire HR counting too many steps

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‎06-17-2019 08:40 - last edited on ‎06-18-2019 06:38 by Fitbit Moderator

‎06-17-2019 08:40 - last edited on ‎06-18-2019 06:38 by Fitbit Moderator

My Fitbit is consistently giving too high a reading for steps. I have a pedometer and a pedometer app on my phone, both of which read about half the number of steps the fitbit is generating. I've tried changing from dominant hand to non-dominant in the settings, but it made no difference. The fitbit even counts steps when i'm sat down. All I have to do is tidy my hair and I've walked another dozen steps. This is quite ridiculous.

 

 

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‎06-18-2019 06:37

‎06-18-2019 06:37

Welcome to the Forums @mfarmilo.

 

I will be moving this thread to the Inspire board as I think it is better suited for it. Thanks for explaining the situation that you have experienced.

 

In this case I'd like to recommend that you restart your Fitbit. That will help so that it stops counting additional steps.

 

Please keep me posted on how it goes or if you have any other questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-18-2019 09:40

In response to LanuzaFitbit

‎06-18-2019 09:40

Thanks - I had already seen the suggestion to restart the watch on another
discussion with the same problem. It made no difference at all, so I have
returned the watch for a refund.
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