Fitbit Inspire HR display not working

[JenAmapola]

Hey, hope someone else can help or know about this?

My inspire HR just stopped working. It happened once before and I reset it fine. Cool.

This time, nothing works. Things I have already tried:

- holding down the button for 10 secs while charging. I get the smiley face, NO vibration. Display still doesn't work at all after. (tried multiple times)

- changing clock faces. Doesn't work. No display. (tried multiples times)

- updating the software. Doesn't work, it starts doing it (and there is a line on the display) but it freezes. Still no display. (tried multiple times)

- I finally removed the Inspire HR from my app, as I read that removing then adding the device again can help. NOPE. My phone finds it alright over Bluetooth, which is great, but I cannot add the number to sync them together cos it doesn't show on the display. 😞

So now it's not even connected on my app anymore. (regret this!) Not that it was doing anything. I would say the pixels are dead if it wasn't for the smiley face. It's weird it stopped vibrating too. It's fully-charged.

What on earth can I do next? Is it just done?

Moderator edit: subject for clarity 

[Barbarajeans]

I am having the same problem. Started this morning with just showing the smiley face and 0609. Wasn’t communicating with Bluetooth & my phone couldn’t find it. I plugged it in and reset & got it to sync finally, but no vibration & kept disconnecting from Bluetooth. Would update to the correct time, then revert back to 0609 again.  Kept only showing smiley face, then eventually went completely blank. Won’t charge either. 

[CyndiLane]

Me too and I’ve only had this since July. Third Fitbit in less than two years. Done with Fitbit😡

[LiliyaFitbit]

Welcome to the Fitbit Community, @JenAmapola @Barbarajeans @CyndiLane.

@JenAmapola I am sorry to hear your Inspire HR stopped working. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@Barbarajeans Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@CyndiLane I am sorry that you are going through the same situation. Thank you for providing the additional details. I understand how you are feeling and recommend following the troubleshooting instructions at Why isn't my Fitbit device's battery charging? Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Keep me posted on the outcome.