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Fitbit Inspire HR has water condensation inside back sensors

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‎05-10-2021 08:55 - last edited on ‎05-10-2021 09:37 by Fitbit Moderator

‎05-10-2021 08:55 - last edited on ‎05-10-2021 09:37 by Fitbit Moderator

I've had my inspire HR since October 2019 and haven't had any major issues with it until now. I went swimming the other day and wore it in the pool, because to my knowledge it was "swim-proof." It was working fine the whole time I was in the pool. Later, after I had finished swimming, I noticed the screen wasn't working but the green light was flashing on the back. Then it just stopped working completely. I looked more closely at it today, and noticed there are water droplets inside what I'm assuming is the heart rate sensor on the back.  How do I fix this? Is my Fitbit just dead and ruined? Can I get a new one through warranty if that's the case?

Thanks

 

 

Moderator Edit: Clarified subject

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‎05-10-2021 09:37 - last edited on ‎11-28-2024 08:01 by Fitbit Moderator

‎05-10-2021 09:37 - last edited on ‎11-28-2024 08:01 by Fitbit Moderator

@Hillerat Welcome to the Community. 

Sorry to hear about this. I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-10-2021 09:42

In response to AlvaroFitbit

‎05-10-2021 09:42

Thanks, I'll try that

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