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Fitbit Inspire HR missing steps but increased calories burned

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‎09-02-2019 13:34 - last edited on ‎09-03-2019 10:26 by Fitbit Moderator

‎09-02-2019 13:34 - last edited on ‎09-03-2019 10:26 by Fitbit Moderator

So I’ve done over 11k steps today and 88 mins exercise and that matches  with my challenges however my own daily stats have reduced my steps to 7k but said 1170 mins exercise burning over 10k of calories! As much as I would take that it has completely thrown off my daily stats. This happened after I finished entering my food intake for the day. I have tried resetting 3 times and the steps counter is working fine but like I said I’ve lost nearly 5000 steps and it’s all out of sync...please help! 

 

 

Moderator edit: updated subject for clarity

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‎09-03-2019 10:30 - last edited on ‎12-25-2024 09:53 by Fitbit Moderator

‎09-03-2019 10:30 - last edited on ‎12-25-2024 09:53 by Fitbit Moderator

@Furby Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your data. Have you logged any activities on your account for the affected date? Could you share a screenshot of the activities area on your account? Also one of the food area? Please check your personal information as this is used to calculate your caloric burn data. Additionally you can log out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

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