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Fitbit Inspire HR not charging

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‎10-10-2024 03:44 - last edited on ‎10-10-2024 09:15 by Fitbit Moderator

‎10-10-2024 03:44 - last edited on ‎10-10-2024 09:15 by Fitbit Moderator

Dear Fitbit Support Team,

I hope this message finds you well. I am reaching out to report an issue with my Fitbit Inspire HR, which has been non-functional for the past 1-2 months. Initially, the device stopped working, but I could not address the issue immediately. Recently, I attempted to troubleshoot and revive it, but unfortunately, it is no longer charging or turning on.

Here’s what I’ve already tried:

  • Cleaning the charging contacts on both the device and the charger.
  • Using multiple charging cables and different power sources (USB ports, wall adapters).
  • Rebooting the device using standard instructions available on the Fitbit website.
  • Ensuring no visible damage to the charger or device.

Despite all these attempts, the Fitbit Inspire HR remains unresponsive and does not seem to take a charge at all. Could you please assist with further troubleshooting steps or advise on how I can proceed to resolve this?

Thank you for your time and assistance.

Best regards

 

Moderator edit: clarified subject - removed personal information

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‎10-10-2024 09:13

‎10-10-2024 09:13

A warm welcome to the forums @DYNAMO14324.

Thank you for sharing the details regaring the difficulty that you are experincing with your Inspire HR. Thank you for the attempts in order to fix it on your own. 

As you mentioned, the device has been 2 months without been using. Please, leave your device plugged in to the charging cable for at least 30 minutes.

In addition, please confirm that you have followed the steps listed in this help article.

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