Fitbit Inspire HR not displaying heart rate when tracking exercise

[Ladybugwalker]

As long as I use the auto track feature, my inspire HR gives me heart rate. When I track through the exercise app and use my phone for GPS, I get a nice map, but the heart zone area is grayed out. Is there anyway to fix this? Seems odd that a fitbit designed to measure heart rate isn’t doing its job.

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Ladybugwalker Hi there. Thanks for the details mentioned. 

Please make sure you're starting the workout on your Inspire and then connecting it to the Fitbit app using connected GPS: 

• Confirm that GPS is enabled on your device. For more information, see How do I turn on GPS for an exercise on my Fitbit device?
• Turn off Wi-Fi on your phone so that your phone doesn’t try to connect to available networks along your route.
• Make sure that your setup meets the requirements for connected GPS. For more information, see Why isn't GPS working on my Fitbit device?

[LeenaFIN]

Hi! 
Like Ladybugwalker, I can’t get the heart rate     zone working on the map. Says ”not enough data available”. However, my inspire hr is otherwise working just fine, tracks heart rate etc. What can I do to make the map sync the heart rate? 

Best Leena

[Ladybugwalker]

The Fitbit moderator gave an answer above that works. You just have to start the GPS tracking on your inspire HR and be sure to have the app set to “Always” in location services.

[LeenaFIN]

Have tried all these bullet points. Does not work... anything else I could try @SilviaFitbit  @Ladybugwalker ? 

Leena

[SilviaFitbit]

@Ladybugwalker Thank you for your input. 😀

@LeenaFIN Hi there. Thank you for the troubleshooting performed prior to posting. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day.