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Fitbit Inspire HR not holding a charge and screen not working right

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‎01-12-2021 06:24 - last edited on ‎01-23-2021 14:24 by Fitbit Moderator

‎01-12-2021 06:24 - last edited on ‎01-23-2021 14:24 by Fitbit Moderator

I am extremely upset! I have reached out to support four times within the past two weeks. My issue was sent to the next level after the first 4 days and no one has helped me since. They keep telling me my issue is under review. How long does it take for you to see that my Fitbit won't even restart. What is the point of a warranty if you won't fulfill it.

 

 

Moderator Edit: Clarified subject & Labels

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‎01-23-2021 14:23

‎01-23-2021 14:23

Welcome to the Forums @A29. I can definitely understand that this situation can be frustrating.

 

Do know that every case is handled on a case by case basis. If you have any questions regarding the warranty you can click here to read more about it.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎02-13-2021 06:53

In response to LanuzaFitbit

‎02-13-2021 06:53

That link was not helpful. I am being told that my case is under review and I have to wait for an email from the "higher team". I have been waiting for more than a month and NO ONE is offering any information, insight, or help. I need this tracker to monitor parts of my health at my doctor's request and have not had a working tracker for 2 months. I would prefer a credit for the cost of my malfunctioning one so, I can purchase a different one that has more features as well but, I cannot even get that far with anyone. I would think Fitbit wouldn't have an issue with my wanting to spend more money. I refuse to just purchase a new one when my current is not being covered under it's own warranty! At this point I am fixing to write a horrible review for your customer service and product then, purchase a smartwatch else where.

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