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Fitbit Inspire HR not showing setup number

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‎01-01-2020 14:10 - last edited on ‎01-02-2020 08:16 by Fitbit Moderator

‎01-01-2020 14:10 - last edited on ‎01-02-2020 08:16 by Fitbit Moderator

New Christmas present disaster! 

Fitbit inspire HR brand new out of packet been on charge now for 4 days.....just in case.  

I created my profile etc in the app.   The app finds my watch, then asks me for a PIN number that the watch is supposed to display.  It shows nothing, never has done. But.....if I punch in a random ‘wrong’ PIN number into my phone then the watch vibrates!  

Give me a clue please.  

If not I’m going to the petrol station for a £5 version. 

 

 

Moderator edit: updated subject for clarity

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‎01-02-2020 08:17

‎01-02-2020 08:17

@Toooldforthis It's great to see that you've visited the Fitbit Community!

 

Let me help you with your unresponsive Inspire HR screen. Try restarting it by following these instructions. After this see if the number shows during the setup.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-02-2020 23:35

‎01-02-2020 23:35

Hi, I got a Fitbit inspire HR for Christmas.  I’ve already been in touch with customer support about no display problem.  They sent me a link with how to re-start the Fitbit but it does exactly the same. When on charge if I press the button for 5 secs to re-start it then the watch vibrates but nothing shows on the screen and when I try to pair it to my iPhone my phone asks for the passcode from the watch, but nothing is displayed. But if I input a random passcode into my phone then the watch vibrates probably telling me it’s the wrong passcode.  Anyway, please help with my no display issue

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