Fitbit Inspire HR not tracking Active Minutes

[Shelly622]

My Fitbit was working fine up until 3 weeks ago. Nothing happened just a bit of inactivity for about 2 days... I climbed a mountain days prior and had an awesome amount of active minutes and steps but my body was killing me afterwards and I needed a bit of rest. I usually do a 4 miles walk/run every night and since my 2 days of rest the active minutes have not recorded a single thing. My heart rate gets up there and I’m usually out for about an hour. There’s no reason why it would calculate as active minutes but if you look at the app it says zero! I tried resetting it hoping that would help and nothing. Does anyone have any ideas that could help?  Thanks 🙂

- Shelly

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Shelly622 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Inspire HR not recording your active minutes and thank you for troubleshooting this issue. Active minutes are granted for the most intense activity your tracker detects this won't equal the amount of time you do an exercise. For example if you go for a walk and do this for an hour but decide to actually jog or run for 20 minutes of that hour, your hour long activity will be detected but most likely will be awarded only 20 active minutes as these were the intense ones. You can read more about active minutes and how they are calculated here so you can compare it with your activity. Now in your case if your have resumed your nightly runs and still aren't getting active minutes I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.