Fitbit Inspire HR not tracking sleep properly

[Luvmymon]

I bought my Fitbit inspire hr on Feb 1. I’ve spent a lot of time and effort getting it to work properly. Recently the sleep tracking function quit working. Fitbit says sorry it’s been over 45 days so not out problem. Not a way to get a good reputation. The inspire should be called the UNinspired, it is a very flawed product. Fitbit knows it is and they don’t care. Don’t waste your money on this product.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Luvmymon It's great to see you in our Fitbit Community! I'm sorry about the experience you've had with your Fitbit Inspire HR since the sleep tracking stopped working.

I totally understand how you feel about this. However, I'd like to help you and turn this bad experience into a good experience. If you haven't done so, please restart your Inspire HR as described in this help article. This will refresh your tracker internally. After this, make sure that your tracker is not being worn too tight while sleeping and let me know if the sleep tracking issue gets fixed.

Regarding the returns and warranty policies, please visit this page and let me know if you have additional questions.

Keep me posted on the outcome!

[LZeeW]

@Luvmymon   I am going to flag your post to get moderator attention.  The 45 days is the no questions asked return period.  But the device has a 1 year warranty if purchase from an authorized retailer.

Let's see if you can get a better answer.

Edit -- while I was proofreading, a moderator DID answer.  I hope you get the help you need.

[Luvmymon]

I’ve done everything you’ve suggested and more. Sleep tracking does not work. Finally via Facebook messenger I was told to be patient. Fitbit is still selling this product when they know it doesn’t work. That’s just wrong. People lose confidence in companies that are not honest. Fitbit is not being honest and I don’t appreciate them wasting my time with nonsense solutions that don’t work. Just fix the **ahem** thing or admit you can’t and make it right.

Funny that you tell me to wear it not to tight and another Fitbit person told me to be sure I’m wearing it tightly. I doesn’t work, it doesn’t matter if it’s loose or tight. It doesn’t work, fitbit knows it doesn’t work. I’m told to be patient while they find a solution.

Moderator edit: merged reply

[JuanJoFitbit]

@Luvmymon Thank you for getting back! I totally understand how you feel about this. Since the sleep tracking issue persists, I'll forward your case to our Support team so they can investigate further and provide a solution.You will receive an email from them soon.

Let me know if you have any questions! 

[Camille1989]

Did you get this sorted

 I am having the I'm a issue 

[jo.whitt]

Also having this issue. According to my fitbit I haven't actually slept since last Thursday! My fitbit is relatively new, husband bought it for my birthday on 4th May. Until Thursday it's worked perfectly, then it completely stopped tracking sleep. Which is v inconvenient seeing as that's what it was mainly bought for as I'm with the chronic fatigue clinic so need to monitor how much of my sleep time I'm actually in a quality sleep state for. Admittedly I googled before coming on here and can see this is a very common problem and solutions have ranged from: wearing it looser, wearing it tighter, uninstalling app, reinstalling, re-synching 2972 times, taking a blow torch to it..... and every time it seems no one actually gets this solved. 

And last night there was a firm ware update due so (rookie error!) I naively thought "Aha! They've finally done something to fix this bug. Great stuff". Except now there isn't even a "sleep" icon on my fitbit at all when I scroll. It has taken the option off my device entirely. Which leads me to think Fitbit know there is  very serious problem with the sleep function but won't admit it and actually don't have a clue how to fix it. If I go onto my app there is nothing since Thurs and through browser it just keeps linking me to set a sleep target. Which is pretty useless anyway without any way of monitoring it. 

[Ginj]

I am having similar problems with the sleep tracker. Just got this for mother’s day. It worked for a few days and I now it only shows the simplified version. I tried restarting, disconnecting and reconnect, wearing it loose, wearing it snuggly and still doesn’t work! I am returning it. Good thing is that I bought it at Walmart and they have a great return policy! Very Disappointed!

[Chief116]

Having same issue, Inspire HR. Have done everything suggested, why pay so much for a product that doesn't work!?

[BronzedAussie]

I too have a similar problem with the sleep mode. My Inspire HR is only one week old and all I get is the simplified sleep display. I have tried all the suggested remedies - to no avail. 

[Ginj]

I agree! I returned the inspire HR and got my money back. Too bad they don’t work. Looking for something more dependable. Good luck to you.

Sent from my iPhone

[5015RI]

having the same issue; Inspire has not recorded sleep which was one of my main reasons for using it since June 27th; any resolve???????

[BronzedAussie]

NO! So I replaced it 8 days ago for another Inspire HR which I will return to the store tomorrow for a full refund. Another Dud!! Fitbit are excellent at marketing but produce rubbish products at exhorbitant prices. Once bitten.... twice shy.

Sent from Marc's iPhone XR

[BronzedAussie]

Hey Juan,

What about the hundreds of other customers like me who were sold a dud Inspire HR by Fitbit. The Co. is conveniently quite about its product failure and its misleading advertising. What goes around comes around Juan. 

[Jrow]

Same issue. Never had this problem with my Flex or Flex 2. The Inspire HR which I've had for about a month shows me asleep when I'm awake. WTH? I spent over an hour on chat about about a week after I first started wearing. I did everything I was told to do...and, the last week it's started doing it again. I just restarted again and will try again for the next few days. If it doesn't work correctly, I'm returning the thing and getting a different brand of tracker. If it's not recording sleep correctly, how do we know if it's tracking steps or heartbeat correctly? Not much faith in this device.

[BronzedAussie]

You have the patience of job 🙂 Meanwhile, you're losing valuable data collection. I now have the Garmin vivosmart 4 which I am delighted with. When I returned my second Fitbit Inspire HR one to the store, the sales assistant told me she regularly gets customers returning the product for the exact same reason and Fitbit MUST know about it because they give full credit to the store every time.Garmin's support apps are much more comprehensive than Fitbit too. It's time to move on Jrow. 

[Aníldio]

Having the same issue here, none of the suggested solutions worked. Almost 3 months since I bought this device, first and last time getting a fitbit product.

[BronzedAussie]

Agree 100% mate. Exchange it today for the Garmin vivosmart 4. You’ll be over the moon !

[dhfc]

How did you get to someone at fitbit to even talk to you? I cannot find any contact information,and I am having the same issue with the sleep tracking.

Thanks, dhfc

[ffdaisy]

I have had mine a week. Has recorded sleep stages only 3 times. Rest has been the basic. Not pleased.