Fitbit Inspire HR not tracking sleep properly

[Luvmymon]

I bought my Fitbit inspire hr on Feb 1. I’ve spent a lot of time and effort getting it to work properly. Recently the sleep tracking function quit working. Fitbit says sorry it’s been over 45 days so not out problem. Not a way to get a good reputation. The inspire should be called the UNinspired, it is a very flawed product. Fitbit knows it is and they don’t care. Don’t waste your money on this product.

Moderator edit: updated subject for clarity

[Karen416]

Have you tried making sure your heart rate is toggled to ON in settings on the fitbit?

[Bluesdesire]

I agree with you totally. Same issues with mine. No one is willing to do anything thing about it. Total waste of money. I would never buy from this company again.

[SallyDeM]

I "won" my Inspire HR from Cheerios.  I was really excited to win it but it is very inconsistent, especially with the sleep tracking.  I'll call FitBit tomorrow and see if they will upgrade to a better model (that's what a real customer-focused company would do) since from reading all the posts it is a piece of junk.  If Fitbit doesn't send me a better model I'll call General Mills- am sure they will care about a bad promotion and customer service.

[Bluesdesire]

Love to hear if you have any luck. Mine has now also lost the ability to track number of days with exercise, though it still tracks exercise? They essentially told me they are aware of the problem but have no intention of doing anything about it. The young guy from India was very polite though😕

Sent from my iPad

[Karen416]

Hi, I reset it, and it works perfectly again. I hope you have luck with
it. I had to watch a youtube video from someone to figure it out. Can't
remember which one it was now, sorry.

[SallyDeM]

Darn- ok will try to find it. Thx!

[Karen416]

Try resetting the device first, but if that does not work, then....

I'm not sure if everyone saw my reply, but I had this problem and was able to completely fix it with no further problems for the last 3 months by scrolling all the way up to SETTINGS on the fitbit itself, then scrolling down to make sure the HEART RATE is toggled to ON.  You may need to reset the device for this to take effect, and be careful, because it is easy to accidentally have the HEART RATE setting toggled OFF if you are not careful.   It will record your sleep patterns with detail only if HEART RATE is ON.

[dhfc]

Thanks, but the heart rate has been "On" the whole time.

[Karen416]

Oh no! I hope you get it resolved, replaced, or refunded soon!

[SallyDeM]

I called and he taught me how to reset- plug in and hold side button for about 10 seconds until the smiley face appears. Tomorrow morning I’ll know if tracked sleep patterns.

Thx, Sal

[Karen416]

Crossing my fingers for you!

[SallyDeM]

Oh that's nice! I sure hope it works- the reviews on it were terrible. Hope your experience was better.

[Natnatkittycat2]

Hi there,

I recently started having the same issue with my fitbit not tracking sleep. I’ve had my fitbit inspire hr for about a month and my charger broke. One of the tiny pieces that stick out on the charger somehow got pushed in and it wouldn't charge. While i waited for a new charger my fitbit hr died and after I charged it and brought it back to life it stopped tracking my sleep. I primarily use my fitbit for sleep because I have sleeping problems so I need to track it. I tried restarting it yesterday after reading the article the moderator posted and my inspire hr did not restart either. I am growing seriously concerned at the fact this has been an on going issue and fitbit doesn’t seem to care. Very disappointed because I love this product when it works but I’m only a month in and having these problems. 

[Camille1989]

I don't know if this helps but re the sleep tracking issue. I tried everything and kept on at the customer service team via Twitter with no resolve to the issue anyway I demanded that they refund me or replace it. In the end after 2 months of trying to get somewhere with them they replaced it and I haven't had the problem since. 

[SallyDeM]

Great- resetting didn't work. Who did you stay n top of? Customer service? Thx!

[Camille1989]

Yes, customer service via twitter. It's the only way I could find to reach them @fitbitsupport is their handle. 

[SallyDeM]

Great thx!

[Lek50]

Also having same problem. I haven’t slept since last Thursday either and have a relatively new Fitbit.  What gives??

[Natnatkittycat2]

So I called fitbit customer support and since I'm still within the first 45 days I was able to get a replacement. I did allllll the troubleshooting imaginable. They made me call in for 3 days straight actually after having me restart the device (which I did several times prior to my call), reinstall the app, clear my user data. Nothing worked (surprise surprise) so now I'm getting a replacement. To be honest I am very skeptical that the replacement will also work. I have a feeling this model is defective. Also I was told several times by two seperate customer service reps that the device needed an update however, no update option was even shown in the app like they said it should be. If fitbit wants to update their devices there should be an update option available in their app (which I've done before on my flex 2) but for some reason with the inspire HR no update was showing up for me. And when I told the customer service reps that they had no fix; they were not able to remotely update my device or give a reason as to why the update did not appear in the app. It seems to be incredibly glitchy and to be honest I'm extremely disappointed that this product AND charger at the price point of $100 both broke within the first 30 days of me using it. I never had any issues with my flex 2 and it still works! I gave it to my boyfriend to use but literally one month in with the inspire HR and everything broke. I won't be purchasing anymore fitbit products after this. I'm hoping the replacement item works but if not I will be asking for a full refund and looking elsewhere for similar products.

[Camille1989]

I personally haven’t had an issue (apart from losing my charger) since it’s
been replaced. I found that customer service isn’t the greatest of helped
took me for ever for them to replace it and I think you’re right there is
an issue with the model.